Our Policy

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1. Scheduling & Appointments

•     Appointment confirmations will be sent via email or text message.

2. Cancellation & Rescheduling Policy

•     Cancellations or reschedules must be made at least 24 hours before the scheduled service.
•     Cancellations made within 24 hours of the appointment will incur a cancellation fee of 25% of the total service price.
•     If the cleaning team arrives at the location and is unable to access the property within 15 minutes or the client is not available, this will be considered a last-minute cancellation, and the 25% fee will apply.

3. Payment Terms

•     Payment is due upon completion of service unless otherwise agreed upon.
•     We accept Zelle and checks as payment 
•      Late payments beyond 5 days may be subject to a late fee of $10 on top of the service price

4. Liability & Damage

•    We are not responsible for pre-existing damage or wear and tear.

5. Health & Safety

• Clients must notify us of any hazardous conditions or special cleaning needs in advance.

6. Right to Refuse Service

• We reserve the right to refuse or discontinue service for inappropriate behavior, unsafe conditions, or failure to comply with policies.

By booking a service with Easjoycleaning, you agree to these terms.